The error example below is one type of error you will find, but there are many others that can be resolved the same way. This is usually not a licensing issue either. If you have are experiencing a persistent error with Adobe Acrobat, it is usually related to a sync problem between Acrobat and the Creative Cloud desktop app. The Adobe app that most end users report issues with is Acrobat. **(If the computer does not allow you to edit the file in it's original location, you can save the file to the desktop and then try overwriting it in its original location.) Acrobat not working Under Config you will see serviceconfig.xml file Click Applications-> Library->Application Support->Adobe->OOBE->Configsĥ. ![]() How to find a hidden OOB/ServiceConfig file on a Mac.Ĥ. You will be able to view hidden files now. Go to the View menu and check “Hidden Items”. Open a File Explorer window and browse to the location of the path shown below. How to find a hidden OOB/ServiceConfig file on Windows. Please note that on Windows and Macs, the OOB/config is usually hidden. If you don't have a university-issued computer, a desktop IT support admin or need an admin password to download and install apps on your machine, you can get permissions back for your Adobe apps by editing the OOB/config file on your computer. They are also responsible for maintaining regular updates on all Adobe software installed on the computer and providing access to Adobe apps from the Creative Cloud Suite that are missing from the available selection of your apps to install from Software Center. The IT desktop support for university computers is responsible for and is the only one who has the account access and password to the university equipment and software they have assumed management for. These guides will show you how to use them.Įnd users that lose their Adobe apps permissions to update, download and install Adobe apps must contact their desktop IT support to resolve their issue or request. Windows and Mac computers have different apps for managing software. If you need instruction on using the Software Center app to access your Adobe apps. This is not a licensing problem or a global setting on the U of I Enterprise account. If this message appears, do NOT contact Webstore about this issue. This can happen, for example, when a managed Acrobat update is pushed from IT services through Software Center. If this message is a surprise, then it might mean that a managed package was unintentionally installed on the computer. If they have chosen to use managed Adobe packages, they expect the end user to use the Managed Software Center app to update and install their apps, (including Adobe apps), and should be communicating this to their customers. IT support for a department decides whether to use managed or self service Adobe packages. The purpose of a managed package is to remove those privileges for the end user. ![]() This is permissions message that is programmed to appear because your desktop support IT admin installed a managed Adobe package on your computer. Permission from your IT administrator may be required to enable apps management" and the apps panel is blank.Ī recent update or install from your desktop IT support has removed admin permissions for your Adobe apps. Instead they see a message "You don't have access to manage apps. The most common issue reported with Adobe Apps is when an end user opens their Creative Cloud desktop app or logs into their Adobe account with a browser and doesn't see any apps to download on this page. This will resync your Acrobat app's connection with Adobe.
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